Privacy Policy

1. [Principles for Personal Information Protection]

   Tanita Health Link, Inc. (hereinafter “Company”) has been engaged in the development and sales of web systems and software, the manufacture, sales and leasing of health and beauty appliances, information services and mail order businesses via the Internet, market surveys, and PR and advertisement.
2. Personal information acquired from users through our businesses and the personal information of our employees (including specific personal information, hereinafter “Personal Information”) is important for the Company and it is, therefore, our important social responsibility to strictly protect said Personal Information.
3. Therefore, the Company shall handle the Personal Information acquired through our business activities in accordance with the following policies to provide security to users and employees of the Company and fulfill our social responsibility for the protection of Personal Information.

[Policies]

1. 1. Acquisition, use, and provision of Personal Information
   The Company shall acquire Personal Information by legal and fair means.
2. The Company shall use Personal Information within the range necessary to achieve the purpose of use.
3. In the event that the Company provides Personal Information to a third party, the Company shall obtain consent of the relevant person or persons in advance.
4. The Company shall use acquired Personal Information only for the purpose of use, and take measures to prevent other uses.
5. In the event that the Company needs to use acquired Personal Information for additional purposes, the Company shall obtain the consent of the relevant person or persons before using said Personal Information.

1. 2. Guidelines and Standards Specified by Laws and Regulations (hereinafter “Laws and Regulations”) by the National Government
   The Company shall know and comply with Laws and Regulations regarding businesses handling Personal Information, and ensure that employees engaged in the Company’s businesses (hereinafter “Employees”) know and comply with Laws and Regulations regarding businesses handling Personal Information.

1. 3. Safety Management of Personal Information
   To prevent a wide range of risks, including unauthorized access to, leakage of, loss of, and damage to Personal Information, the Company shall establish and maintain a system that promptly enables it to take corrective and preventive actions for the safe management of Personal Information.
2. The Company shall monitor to identify violations and accidents, take immediate corrective action, and take preventive measures to strengthen weak points.
3. The Company shall provide thorough safety education to all employees.

1. 4. Acquired Information
   (1) Cookies
2. After users access this website, the website or the advertisement sponsors may send cookies to the computers of said users.
3. Cookies are small blocks of data created by a web server for effective operation of the Internet.
4. Cookies are not used to identify individuals, but to create statistical data to enhance user experience.
5. Users can disable cookies using their browser setting, and they can also delete all cookies they have accepted. It’s up to users whether they accept or refuse a cookie.
6. Please be advised that disabling cookies may interfere with the ability to browse the website or apply for presents and campaigns.
7. (2) Location Information
8. To provide services using user location information acquired via GPS and terminal network, and acquisition times (hereinafter “Location Information”), the Company may acquire user Location Information within the range of the relevant services.
9. User Location Information may be acquired periodically and automatically when the terminal used is in the foreground state, in which users operate an app or display information on the screen, or in the background state, in which terminals are operated invisibly.
10. Users can stop sending their Location Information by changing the settings of the services or on their terminals. In such case, users may not be able to use part or all of the relevant services.
11. (3) Linkage with Other Companies
12. The Company may link its services with apps that use a Google account or an Apple ID account to display or record user activity data.
13. After obtaining the consent of users, the Company retains and uses StepsCadence/Steps (step count and walking tempo) data obtained from the Google Fit and Health Connect apps on Android devices, and Step count data obtained from the Healthcare app on Apple devices through its services.
14. The Company shall not read data from health management applications installed on users’ devices without the consent of said users, including Android Google Fit and Health Connect on Android and Healthcare on Apple.
15. Users can cancel access to StepsCadence/Steps (steps and walking tempo) from the Company’s application on user devices, from Google Fit and Health Connect settings on Android, or to Step count from Healthcare settings on Apple, at any time.

1. 5. Complaints and Inquiries
   We also have a Personal Information Support Desk that enables a prompt, good-faith response to complaints and inquiries regarding Personal Information management.

1. 6．Continual Improvement
   To protect Personal Information, the Company has a Personal Information protection management system, and monitors and audits its state of compliance with internal regulations, identifies violations, accidents, incidents and weak points regarding Personal Information protection, and performs reviews conducted by top management. The Company shall reflect the results in management policies and internal regulations to continually improve the Personal Information protection management system.
2. We shall conform to Laws and Regulations, and JISQ15001 for improvement.

Date of Establishment: July 1, 2008
Date of Revision: February 13, 2026

Keisuke Toshida
President & Representative Director
Tanita Health Link, Inc.

1. ＜Privacy Policy Inquiries＞
   Tanita Health Link, Inc. Personal Information Support Desk
   　15th Floor at Aoyama Oval Building, 5-52-2, Jingumae, Shibuya-Ku, Tokyo, Japan, 150-0001
   　TEL: 050-1707-9093 (domestic)/ +81-50-1707-9093 (overseas) (9:00-12:00, 13:00-18:00 on weekdays)
   　FAX: 03-5927-8683 (domestic)/ +81-3-5927-8683 (overseas) (24 hrs.)
   　(We are not open on Saturdays, Sundays, national holidays, during summer holidays and year-end and New Year holidays.)
   
   ＜Responsible Personnel for Personal Information＞
   　Keisuke Toshida, Chief Privacy Officer
   

Personal Information Management

[Corporate Information]

1. Company Name: Tanita Health Link, Inc.
2. Registered Office: 15th Floor at Aoyama Oval Building, 5-52-2, Jingumae, Shibuya-Ku, Tokyo, Japan, 150-0001
3. Representative: Keisuke Toshida, President & Representative Director

[Responsible Personnel for Personal Information]

1. Keisuke Toshida, Chief Privacy Officer

[Purpose of Use of Personal Information]

[Measures Taken to Ensure Security of Personal Data in the Company’s Possession]

The Company shall take necessary and appropriate security measures at each stage of collecting, using, and storing personal data, as outlined below.

[Disclosure of Personal Information to Third Parties]

1. Except as required by law, the Company shall not disclose personal information to third parties.

[Outsourcing Handling of Personal Information]

1. In order to provide better services to our customers, the Company outsources certain business operations, and may entrust your personal information to external contractors. In such cases, partners trusted to handle personal information appropriately are selected. The Company stipulates necessary matters in contracts and other agreements to prevent leakage of our users’ personal information such as proper management and confidentiality, and ensure that these contractors implement appropriate management practices.

[Voluntary Provision of Personal Information]

1. Provision of personal information to the Company is voluntary. However, please be aware that the Company may not be able to provide certain services without personal information.

[Requests for Disclosure, etc.]

1. Procedures for responding to requests from users or their representatives regarding personal data held by the Company, including notification of the purpose of use, disclosure, revision, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records provided to third parties (hereinafter “Requests for Disclosure, etc.”) are as follows:

1. １．Submitting Requests for Disclosure, Etc.
   Provide the required information on the Personal Information Disclosure Request Form, and submit the form with the required documents to the Company by post. It is recommended that the form be submitted by regular or simplified registered mail. Please write “Personal Information Disclosure Request Form Enclosed” in red on the envelope.

1. ２．Application Form for Requests for Disclosure, Etc.
   Provide the required information on the Personal Information Disclosure Request Form, and submit to the Company by post.

1. ３．Identity Verification
   The Company contacts users who have submitted Requests for Disclosure, Etc. for identity verification by phone. If we cannot verify the identity of said users, we may ask for a copy of their driver’s license, residence certificate, health insurance card, etc.

1. ４．Requests for Disclosure, Etc. by Agents
   In the event that a user consigns an agent to make Requests for Disclosure, Etc., additional documents must be submitted with the Personal Information Disclosure Request Form. The required documents are described below:
2. • (1) A copy of a driver’s license, residence certificate, or health insurance card to verify the identity of the agent
   • *Please black out the permanent domicile shown in the copy before submission.
   • (2) Power of Attorney
   • (Said power of attorney must have the seal of said user, and a seal-impression certificate must be attached. In the event that the agent is a legal representative of said user, a document that proves the relationship with said user can be submitted in lieu of the power of attorney.)

1. ５．Fees for Request Concerning Purpose of Use and Disclosure of Personal Information
   There is an 800 yen (including tax) handling charge per request when submitting Requests for Disclosure, Etc. or purpose of use.
   Please pay the fee of 800 yen (including tax) via bank transfer.
   Please note that if the payment is insufficient or the Company is unable to confirm the transfer, the information and/or purpose of use requested by the user cannot be disclosed.
   *Bank account details for transfer will be provided upon verification of the user’s identity.
   *The bank transfer fee shall be the responsibility of the user.

1. ６．Reply to the Requests for Disclosure, Etc.
   The Company shall reply to inquiries by users using the method most convenient for the user (email, fax, or postal mail).

[Personal Data Sharing]

1. The Company may share the personal data acquired through the services within the range described in [Members] below.

1. [Services]
   “Services” shall mean the services provided through the Karada Karute and HealthPlanet operated by the Company for the general public, and the services that include modifications in accordance with corporate contracts (hereinafter “Services”). All Services are provided by the Company to the members via the Internet.

1. [Members]
   “Members” shall mean the individuals who have registered for the services directly, or indirectly through corporates contracted with the Company and who are approved by the Company (hereinafter “Members”).

1. 1. Personal Data to be Shared
   ・Personal data sent from measuring devices manufactured by Tanita Corporation (hereinafter “Tanita Devices”) to the system of the Services (hereinafter “System”) after the Members start using the Services;
2. ・Personal data registered by the Members using the Tanita Devices (including gender, date of birth, height, and prefecture of residence, but excluding name, address, telephone number and e-mail address); and
3. ・Personal data registered through the use of the System by the Members using the Tanita Devices (including meals, exercise, health examinations, and points)

1. 2. Range of Parties for Personal Information Sharing
   Tanita Corporation and its affiliated companies (Kabushiki Kaisha Tanita Akita, Kabushiki Kaisha Tanita Shokudo, Kabushiki Kaisha Tanita Fitsme)

1. 3.Purpose of Use
   For business, and research and development of products and services

1. 4.Organization and Person Responsible for the Management of the Relevant Personal Information
   Tanita Health Link, Inc.

1. Please feel free to contact us for more details, to lodge complaints and submit inquiries through the Personal Information Support Desk below:

1. ＜Personal Information Support Desk＞
   Tanita Health Link, Inc.
   　15th Floor at Aoyama Oval Building, 5-52-2, Jingumae, Shibuya-Ku, Tokyo, Japan, 150-0001
   　TEL: 050-1707-9093 (domestic)/ +81-50-1707-9093 (overseas) (9:00-12:00, 13:00-18:00 on weekdays)
   　FAX: 03-5927-8683 (domestic)/ +81-3-5927-8683 (overseas) (24 hrs.)
   　(We are not open on Saturdays, Sundays, national holidays, during summer holidays and year-end and New Year holidays.)
   
   ＜Responsible Personnel for Personal Information＞
   　Keisuke Toshida, Chief Privacy Officer
   

Date of Establishment: November 1, 2013
Date of Revision: August 1, 2023